Experience & Background

Led UX for an AI-powered chatbot serving 68,000 members across 4 enterprise products. Designed and scaled 2 enterprise design systems generating $1.1M in annual cost savings.

• Reduced inbound support demand by 1,300 hours annually via AI chatbot
• Partnered with Product and Engineering to launch analytics product saving users 8,320 hours annually
• Conducted usability testing driving a 125% increase in user engagement

Led design for a chat app on Desktop, iOS, and Android, maintaining a 4.9 rating on the iOS App Store from 15,000+ reviews.

• Established weekly cross-industry usability testing group, boosting user satisfaction by 147%
• Developed 2 design systems for iOS and Android, saving $156,000 annually and boosting efficiency by 60%
• Created an admin portal for bulk user management, cutting manual effort and saving 95 hours annually

Led the design of four cybersecurity products, generating $74.5 million in annual revenue.

• Established a user testing group with security analysts, enabling UX to test 48 features annually and increase satisfaction by 70%
• Developed a design system that saved the company $3.75 million over 2.5 years
• Implemented a UX/UI review process that saved 758 development hours over 2 years and 11 months

Mentored 35+ students through the UX bootcamp program since 2022.

Mentored 20+ students through the UX bootcamp program.